All our products have a warranty of 12 months applicable from the date of receipt of the order or provision of it in point of withdrawal.
In the event of a product failure or nonconformity, please follow the steps below to get support.
A - Contact our after-sales service in 15 days and provide the details of your order (Order number) with a good explanation of the problem and if possible attach photos of the problem. Your order number is available in your customer account in the tab "My Orders".
B - An agent of our After Sales Service will contact you within 24 hours to give you the procedure to follow for a repair, a replacement or a refund.
For a repair:
If there is a quality problem within 15 days, we will provide accessories free of charge and bear the shipping costs.
More than 15 days, within 12 months (battery, motor, charger, controller, warranty period is 12 months), free accessories and repairs will be provided due to product quality problems.
If the warranty period exceeds 1 year, lifetime paid maintenance and after-sales service will be provided, and we will bear all logistics costs. At the same time, you need to pay the corresponding accessories and maintenance costs.
Once the product is repaired, we will ship it back to you. All the procedure can take 21 days from the day you contact us to signal the problem.
For a refund: our after-sales service will examine the case and will refund you if the product has been used for a period less or equal to one month. Beyond one month of use, only repair or exchange is accepted.
C - The warranty covers the entire product except for the consumables.
The products sold are covered by a guarantee of 12 months. If there is a quality problem with the product, please contact us as soon as possible for complete free support.
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