We strive to ensure a smooth and hassle-free shipping experience for all our esteemed customers. Here are the key details of our shipping policy for E-Scooter:
Order Processing Time: Once your order is placed and payment is confirmed, it takes us up to 2 business days to process your E-Scooter for shipping. Please note that this does not include weekends or public holidays.
Shipping Method: We offer a variety of shipping methods to cater to your needs and budget. You can choose from express shipping, standard shipping, or economy shipping based on your preference. The shipping method you select will determine the estimated delivery time.
Estimated Delivery Time: The estimated delivery time for your E-Scooter depends on the shipping method chosen and your destination. Typically, express shipping takes 3-5 business days, standard shipping takes 5-10 business days, and economy shipping may take up to 14 business days. However, please be advised that these are estimates and actual delivery times may vary due to unforeseeable circumstances.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number and a link to the courier's website where you can track the status of your shipment. Please use this information to keep tabs on the progress of your E-Scooter's delivery. Along with tracking number, customers can check all express through https://www.17track.net/zh-cn.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your E-Scooter, as well as the destination. You will be able to see the shipping cost before you complete your purchase.
International Shipping: We ship to most international destinations. However, please note that there may be additional customs fees or taxes applicable in your country, which are the responsibility of the recipient.
Damages and Losses: In the event that your E-Scooter is damaged or lost during shipping, please contact us immediately. We will work with the courier to resolve the issue and ensure that you receive a replacement or a refund, as per our policies.
We value your satisfaction and strive to provide excellent customer service throughout the shipping process. If you have any questions or concerns, feel free to contact us at jimmy@m-chang.com / edison@m-chang.com and we will be happy to assist you.
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